Privacy Policy
My Restoration Hub is a DBA of North Bound Operating Partners Limited Liability Company (“we,” “us,” “our”). This policy explains what information we collect through this website and how we use it.
Information we collect
When you submit a form on this website we collect the information you provide, which may include your name, company, role or profession, email address, telephone or mobile number, service area, and any details you describe about your business or property loss. We separately record whether you consented to transactional/informational SMS messages, promotional/marketing SMS messages, both, or neither, along with the date and time, the disclosure text shown to you, and the page or form URL where consent was given. Basic technical data (such as device and browser information) may be collected automatically to operate and secure the site.
How we use your information
We use your contact information to respond to your inquiry, dispatch and coordinate restoration services, communicate about your account or project, provide customer support and quality assurance follow-ups, send appointment reminders and status updates, handle collections-related account communications, and meet legal and recordkeeping obligations. If you granted transactional/informational SMS consent, we may contact you by text message for those non-marketing purposes. If you granted promotional/marketing SMS consent, we may contact you by text message with offers and promotional updates.
SMS and mobile information
We offer two separate, optional SMS programs: transactional/informational messages (such as appointment confirmations, service updates, project updates, and customer care) and promotional/marketing messages. You may consent to one, both, or neither. Each consent is recorded separately and is not required to submit a form or receive services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS consent is optional and is not a condition of purchase or service. You may reply STOP at any time to opt out, or HELP for assistance. Message frequency varies. Message and data rates may apply.
Service providers
We share information only with service providers and subcontractors who help us deliver our services — for example scheduling, customer service, and restoration trade partners assigned to your job — and only to the extent needed to perform that work. We do not sell your personal information, and we do not share lead or mobile opt-in information with third parties for marketing or promotional purposes. We may disclose information where required by law.
Retention and security
We retain contact and consent records for as long as needed to provide services and to document consent, and we apply reasonable administrative and technical safeguards to protect them.
Your choices
You may request access to, correction of, or deletion of your information, and you may withdraw SMS consent at any time by replying STOP. To make a request, contact us at 1 (855) 555-0199.
Contact
North Bound Operating Partners Limited Liability Company, doing business as My Restoration Hub · 1 (855) 555-0199. See also our Terms and Conditions.